How do I buy books online from Story Time?

Simple. All that you need to do is become a member of the Story Time Club and have a valid eBay account. Choose a unique username and password for logging in. As soon as you become a registered eBay user, you can browse through our catalog, and select the books you would like to buy.

What format are the books in?

All the Story Time books are in high-quality paperback or hardcover format.

How can I track my purchases?

On our website, you can constantly track the online books for kids you buy. On your registered eBay account, you will find all your transaction records on Story Time till date (provided you do not clear your browser's cache). During a purchase session, the moment you click on the 'Add To Cart' button under any book, it will automatically get added to your eBay Shopping Cart. You can keep checking it as you shop along!

How soon will the books be delivered to me?

Once you confirm your purchase and make the payments, the books you have bought will be sent to the postal address you provide, within 15 working days. The services of reputed courier companies are availed of, to rule out chances of inordinate delays.

Is the site secure?

The process of buying books online from Story Time is carried through via eBay, and hence, is completely secure. On Story Time, your personal transaction information remains safe, always!

Has my order been confirmed?

When you make the payment on our secure payment gateway, a confirmation will automatically be displayed on the screen (on the eBay portal). In addition, you will also get an email, confirming your purchase.

The books I have ordered have not arrived after 15 days! Please help?

As a responsible online book seller organization, we are confident that such scenarios would have minimal chances of cropping up. In case you indeed do no not get the books within 15 working days, contact us immediately. We would be only too happy to track your order's progress, and make arrangements for the delivery as soon as possible.

Can I edit the details in my profile on Story Time?

You can update any detail (name, contact information, etc.) in your Story Time Club membership profile any time you wish. Confirmatory messages of the changes will be sent to your specified email account. After all, we are not regarded as one of the best online bookstores for nothing!

How can I find the best online books for kids?

On the Story Time website, you will find a huge stock of popular online books for children. In addition to the books available for purchase at any time, we have a section for the ones that would be released soon. New arrivals are highlighted separately.

My favorite book is 'out of stock'. What should I do?

The demand for our paperback books is high, and it is possible that certain books might be out of stock at any particular time. If you wish to buy them, simply drop in an email to support@storytimeforkids.info mentioning your request - and we will intimate you as soon as fresh stocks arrive.

Can I cancel an order?

You can - but only within seven days of placing it. You will have to make an order cancellation request and send it to us via email. Provided that the book you had ordered has not already been sent to our courier partner, we can revoke the order.

Do I have to be at home when the books are supposed to arrive?

Ideally, yes. If it is not possible for you to stay at home on the day the books are scheduled to reach you, kindly make sure that another authorized signatory is present to receive the package. Provided that no one is present at home to receive the books, you'll get a call from the courier company - for a resending date.

(Please note: More than two such instances of delivery failure would lead to automatic cancellation of your order).

Is there a return policy?

When you buy books online from Story Time, you are practically assured of getting gleaming new paperbacks. In case the books sent to you do happen to be damaged in any way, you can return them to our registered address within 7 days of the delivery.

(Note: Damages that occur AFTER the delivery are not included in our return policy. Please ensure that you can prove that the books you are returning were damaged to start with).

Are the books packed in a safe, damage-proof manner?

Rest assured about that. Our company makes sure that all ordered consignments are packed by our courier partners in a way that rules out chances of damages during transit. Waterproof material is used for the packaging.

Are there any additional sales taxes or hidden costs?

Nopes. You can buy good online books of your choice from Story Time, without ever having to worry about paying any concealed costs. As you add books to your eBay Shopping Cart, your bill amount automatically gets updated. The final bill displayed on cart (inclusive of delivery charges) is what you have to pay.

What are the available payment modes?

You can pay for the online books for kids you have chosen via credit card, debit card, or your PayPal account. Kindly note that the 'Cash on Delivery' option is NOT available on our website right now. Of course, once you pay - the books will reach you within a maximum of 15 days.

Do you have a proper privacy policy?

At Story Time, we make it a point to keep all the personal information of our valued customers completely safe. Please check our Privacy Policy.

Do I get a receipt after making payments?

The confirmatory email sent to you doubles up as a valid invoice/receipt for your payments for our books. At the time of delivery, you will need to show the courier personnel a copy of the same. In case of any disputes/delays, you can produce a printed copy of the mail as evidence.

I have been sent the wrong book! Now what?

We are almost sure that this will never occur. However, if indeed the books sent to you are not the ones you had ordered - kindly raise a complaint via email or phone. We will send along the replacements, at no extra costs.

Where is the Story Time office located?

Our registered office is at 54/1 R. A. Kidwai Road, Kolkata - 700016, West Bengal, India.

Do you supply books worldwide?

Story Time is an internationally acclaimed online book seller. We regularly take in orders from, and deliver books to buyers from all over India. In addition, we have a pretty long clientele in the United States, Australia, the United Kingdom, and several other countries. Wherever you might be, you can always buy a Story Time paperback!

What are extra benefits of subscribing to the Story Time newsletter?

If you subscribe to our email newsletter, you virtually make sure of staying in touch with us at all times. You will be sent updates on new arrivals, and books that are fast going out of stock. In case you had made inquiries about a book that was previously 'out of stock', you will be notified as soon as it arrives via our newsletter. Don't worry - we will NEVER fill your inbox with spam messages!

Does Story Time have a mobile app as well?

Our mobile application is named Story Time For Kids - and it has been acknowledged worldover as the best Android/iPhone app for kids. You can download the free app and digital storybooks from iTunes or Google Play Store.

In case of any other queries, feel free to give us a call, or contact us by mail. Buying books online for kids from Story Time is a safe and extremely simple process - and we constantly strive to make your purchasing experience a fun and doubt-free one!